In our most recent stakeholder survey, we heard from over 500 participants, including employees, component districts, students, families, and community partners across our region. We undertook this work because we care deeply about the people we serve and the experiences they have with CA BOCES. Together, these responses reflect how our work is experienced across our region—through purpose in what we do, partnership in how we serve, and possibility in the opportunities we create for learners.
In our most recent stakeholder survey, we heard from over 500 participants, including employees, component districts, students, families, and community partners across our region. We undertook this work because we care deeply about the people we serve and the experiences they have with CA BOCES. Together, these responses reflect how our work is experienced across our region—through purpose in what we do, partnership in how we serve, and possibility in the opportunities we create for learners.
The survey was intentionally designed to measure a few key dimensions of our work: overall satisfaction, alignment to our mission, the strength of our customer service, and how well we live our core values of respect and innovation.
The view below organizes responses across all stakeholder groups within each of these areas, allowing us to see where experiences are consistent—and where they differ.
Reflections from our stakeholders
“Offers programs that we would not otherwise have access to. Helpful in career exploration. Programs offered through the COSER are beneficial to our students. As well as trainings offered to teachers/counselors.”
District
View Survey Results
Overall Satisfaction
Overall satisfaction across all stakeholder groups is strong and consistent. Employees express a deep sense of purpose in their work, while districts, students, families, and partners report very high levels of satisfaction with the programs and services provided.
Each bar represents the percentage of respondents who selected Agree or Strongly Agree for the statement.
Employees
I am satisfied with my overall experience working at CA BOCES.
80%
My work at CA BOCES has purpose.
93%
I would recommend working here to others.
78%
“I absolutely love my job and CA BOCES!”
Employee
Districts
CA BOCES programs and services add value to my district.
95%
I would recommend CA BOCES programs and services to other districts.
94%
“Offers programs that we would not otherwise have access to. Helpful in career exploration. Programs offered through the COSER are beneficial to our students. As well as trainings offered to teachers/counselors.”
District
Students
CA BOCES helps me prepare for my future.
99%
I am glad I attend programs offered by CA BOCES.
99%
I would recommend CA BOCES programs to other students.
96%
“My amazing teacher!! She makes the room feel like a home and family.”
Student
Families
I am glad my child attends programs offered by CA BOCES.
89%
I would recommend CA BOCES programs to other families.
89%
“My child has had an amazing experience at Boces and we are thankful for the program.”
Family
Community Partners
CA BOCES programs and services add value to our organization.
92%
I would recommend partnering with CA BOCES to other organizations.
83%
“CABOCES is always easy to work with and we appreciate the collaboration between our agency and BOCES.”
Partner
Mission Alignment
Our mission is to enhance education in our region through shared services. Both employees and component districts report strong alignment to this mission, reflecting a shared belief that this work is being realized across the region.
District leaders express especially strong confidence in this work, reinforcing CA BOCES’ role as a trusted and essential regional partner.
Each bar represents the percentage of respondents who selected Agree or Strongly Agree for the statement.
Employees
CA BOCES successfully accomplishes its mission to enhance education in our region through shared services.
85%
“BOCES changes lives and I love being part of it.”
Employee
Districts
CA BOCES successfully accomplishes its mission to enhance education in our region through shared services.
92%
“All of my interactions with CA BOCES have been exceptional. No issues.”
District
Students
“Creating a positive culture that promotes collaboration and pride”
Student
Families
“Gives my child and other kids opportunities to experience the future career they are possibly interested in”
Family
Community Partners
“BOCES prepares the students very well for the next steps in their journey whether that be continuing their education or entering the workforce.”
Partner
Customer Satisfaction
One of our core values is to have highly satisfied customers. Across stakeholder groups, customer satisfaction is strong—particularly among students and districts, who report high levels of support and responsiveness. These results reflect the impact of CA BOCES programs and the strength of our partnerships.
Responses also suggest that experiences can vary—especially internally and in how families feel informed—pointing to opportunities to strengthen communication and coordination across the organization.
Each bar represents the percentage of respondents who selected Agree or Strongly Agree for the statement.
Employees
The people I serve in my role are satisfied with the support/program I provide.
93%
I am satisfied with the support I receive from other CA BOCES departments.
69%
“Whenever I need help with anything I only need to send an email and then someone usually contacts me within a day to help me.”
Employee
Districts
CA BOCES is responsive to our district’s needs.
88%
“There is always “quick” communication when emailing regarding a question I may have…”
District
Students
I get the help and support I need to be successful in my program.
98%
“I feel listened to when I need help with things.”
Student
Families
I feel informed and supported about my child’s learning and progress.
79%
“Keeping me informed on a daily basis.”
Family
Community Partners
CA BOCES is responsive to the needs of our organization.
81%
“Communications and responsiveness is strong.”
Partner
Respect
One of our core values is to treat all individuals with respect. Respect is experienced strongly by students, districts, and community partners, particularly in how individuals are treated and included. Students, in particular, report very high levels of respect and belonging from staff.
Responses from employees and families also show that experiences are not always consistent—especially in feeling valued and having input recognized—pointing to opportunities to strengthen internal culture and family engagement.
Each bar represents the percentage of respondents who selected Agree or Strongly Agree for the statement.
Employees
I am respected by my colleagues.
85%
CA BOCES leadership models respect for all individuals.
72%
CA BOCES values my work.
67%
CA BOCES is a respectful environment to work in.
74%
I am welcomed and included by CA BOCES.
77%
“Boces has always made me feel welcome and valued.”
Employee
Districts
CA BOCES values my input.
76%
CA BOCES professionals treat me and my district as respected partners.
91%
I am welcomed and included when I engage with CA BOCES.
93%
“I know who I can reach out to and ask questions to. If I need advice or help. If not ISS crew and learning resource crew is wonderful about pointing me in the right direction.”
District
Students
Teachers and staff treat me with respect
98%
Other students at CA BOCES treat me with respect.
73%
I am welcomed and included in my program at CA BOCES.
98%
“I feel included in our room team”
Student
Families
CA BOCES values my input.
58%
CA BOCES professionals treat me and my family with respect.
84%
I am welcomed and included when I engage with CA BOCES.
89%
My child feels welcomed and included in their program at CA BOCES.
84%
“I’m thankful to have a place that my child and I feel excepted. They changes are life”
Family
Community Partners
CA BOCES professionals treat me and my organization as respected partners.
92%
I am welcomed and included when I engage with CA BOCES.
92%
“They listen.”
Partner
Innovation
One of our core values is to provide an environment of innovation and risk. Innovation is a clear strength of CA BOCES, especially in the experiences of students and the programs offered to districts. Students overwhelmingly report opportunities to engage in creative, hands-on learning, and districts recognize the value of programs that respond to emerging needs.
Innovation is not experienced in exactly the same way across the organization—particularly in the availability of resources for employees and in how partners experience new ideas—pointing to an opportunity to strengthen internal capacity and extend innovation more consistently across all relationships.
Each bar represents the percentage of respondents who selected Agree or Strongly Agree for the statement.
Employees
I am encouraged to try new ideas and approaches in my work.
80%
When things don’t go as planned, I am encouraged to learn and improve.
82%
I am provided with tools and resources I need to do my job.
71%
“We provide opportunity – for students and staff – to learn from new experiences or trainings they wouldn’t get elsewhere.”
Employee
Districts
CA BOCES offers innovative programs that meet emerging needs.
84%
“Customized professional development and instructional support. Offering of Career and Tech programs that are of interest to students and staff are responsive. Special Education providers and leaders are great, responsive, and caring of students.”
District
Students
At CA BOCES, I get to learn by doing new and creative things.
96%
“Checking into the classroom and seeing our projects. Posting pictures of work being done.”
Student
Families
CA BOCES gives my child opportunities to learn in creative ways.
89%
“CA Boces provides an out of the box experience for continual learning.”
Family
Community Partners
CA BOCES brings innovative ideas to our partnership or projects.
58%
I would recommend partnering with CA BOCES to other organizations.
83%
“We love working with CA BOCES half of our staff comes from CA BOCES Graduates”
